Returns and Refunds

If you're looking to return your order, I'm here to help!

All items for sale are final and no exchanges are accepted but please contact me if you have any problems with your order or if your order is damaged or defective in any way.

Contact me at info@ilmiosalotto.com to receive return instructions.

The return must be pre-authorized by me and I will send you further instructions with the authorization.

Please keep all original packing materials for return shipping of the artwork.

PRINTS

If a print is damaged, or your order is defective in any way, I will send you a replacement print free of charge, and bear the postage for the replacement.

ORIGINAL ART

If an original artwork is damaged, or the order is defective in any way, I will send you a full refund, and bear the shipping costs.

DAMAGES

The artist assumes responsibility for all risks of damage or loss during transport by the courier chosen for delivery, it being understood that the artist's sole responsibility for the loss of the works of art will be an amount equal to sums paid by the buyer to the artist at the time of purchase.

Upon receipt of an order, the Buyer must carefully inspect the Artworks.

The Buyer shall provide the Artist with written notice and reasonable proof of any alleged defect in the Artworks, resulting from damage in transit or otherwise, immediately after delivery and in any case no later than two (2) days of calendar from delivery.

In the event that such notice is not received, the Artist will have no liability for such alleged defects and all risks of loss or damage to the Works of Art will pass to the Buyer.

In the event of a return for defect or damage, the return must be pre-authorized by the Artist and the Artist will send further instructions to the Buyer with the authorization. Please keep all original packing materials for return shipping of the Work.

CONDITIONS OF RETURN

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.